Frequently Asked Questions

  • To ensure we can best prepare for your pet’s procedure and reserve dedicated surgical time, a $50 deposit per pet is required at the time of booking. This deposit helps us manage our schedule and provide the highest level of care to all our patients.

    Please note: All surgery deposits are nonrefundable.

    We understand that unexpected changes happen. If you need to reschedule, we ask for as much notice as possible so we can accommodate others in need of care. Thank you for your understanding and trust in us to care for your beloved pet.

  • We accept Cash, CareCredit, Visa, Mastercard, Discover, and American Express.

    To cover the cost of credit card acceptance, a 2.57% surcharge will be applied to all credit card transactions.

    This surcharge does not apply to debit cards, cash payments, or CareCredit.

    Thank you for your understanding and support as we continue to keep our prices as low as possible for all payment types.

  • Like many veterinary clinics nationwide, we’re experiencing staffing shortages that have affected scheduling. At this time, we’re booking about 8 weeks out for spay and neuter surgeries and 4–6 weeks out for wellness appointments.

    We truly appreciate your patience and understanding as we work to care for every pet as soon as possible.

  • Owned pets are released the same afternoon after surgery, once they’re awake, comfortable, and ready to head home. We’ll review aftercare instructions with you to help ensure a smooth recovery.

  • We’ll do our best to find an appointment time that works well for you. Your convenience matters to us, and we’re happy to help make scheduling as smooth as possible.

  • It is best to have your pet vaccinated before their surgery date to better prevent illness and avoid possible vaccine reactions the day of surgery. However, if you are unable to schedule shots before the surgery date, we do offer vaccines on the day of surgery.

  • Your pet’s comfort is very important to us. Every patient receives injectable pain medication before and after surgery, providing relief for the first 24 hours.

    To keep your pet comfortable at home, we also send additional medication:

    • Rabbits: 3 days of pain medication, given once daily

    • Dogs: 5 days of pain medication, given once daily

    • Cats: 3 days of pain medication, given twice daily

    We’ll provide clear instructions when you pick up your pet, so you’ll know exactly how and when to give each dose.

  • Did you know that one in three pets will get lost at some point in their life? Microchipping is a simple way to protect your pet and gives them the best chance of finding their way home.

    Microchips are tiny—about the size of a grain of rice—and cost less than an average month’s supply of food. They’re a quick, simple way to make sure your dog, cat, or even rabbit can be reunited with you if they ever go missing.

  • We’re glad to offer Medical Concern Visits for pets with minor health issues such as upper respiratory infections, urinary tract infections, digestive troubles, ear infections, and skin problems.

    Because of our busy care model, we’re not equipped to handle emergencies or hospitalize sick pets, and we don’t have X-ray or ultrasound equipment. If your pet needs those services or more advanced care, we’ll guide you to a full-service veterinary or specialty clinic that can help.

  • We’re happy to offer $40 spay and neuter services for stray and feral cats to help manage and care for our community’s feline friends.

    • Feral cats who aren’t used to people should be brought in a humane trap, rather than a carrier or crate.

    • Ear tipping is required to receive the discounted rate—it’s a small mark that shows a cat has already been cared for.

    • Microchipping helps lost feral cats find their way back to their colony.

    You can find more information under the Feral Or Community Cats link here: https://www.snipwell.org/new-page.

Medical & Wellness Appointment
Spay / Neuter Appointment